Terms of Service
Terms of Service
These Terms are an agreement between you and Dilworth Creative LLC about your use of Dil Studio. Please read them alongside our Acceptable Use Policy, which sets out what you may and may not do with the Service.
1. What these terms cover
Dil Studio is a projection mapping platform. It includes the Dil Studio browser application, the dil.map application for Android TV and Google TV, the Dil.Outpost receiver for macOS, Dilly (our in-product assistant, where it is available to you), the public gallery, and the services, APIs, media delivery and device connections that support all of it. We refer to all of it together as the Service.
Two other documents form part of these Terms: the Acceptable Use Policy, which is where most of the practical rules live, and the Privacy Policy, which explains how we handle information. If these Terms conflict with the Acceptable Use Policy, these Terms govern.
2. Accepting these terms
You must accept these Terms before you can use Dil Studio. We record which version you accepted and when.
When we make a material change we will publish the new version and ask you to accept it the next time you sign in. Until you do, your access is limited: you will be able to read the Terms, contact us, export or delete your data, and manage your subscription, but not author, publish or control devices. Devices already running will keep playing what they were given.
We will give you at least 30 days' notice of a material change where we reasonably can, except where a change is needed for legal or security reasons. Corrections, clarifications and new contact details take effect when published and do not require re-acceptance. If you do not want to accept a new version you may stop using the Service and cancel your subscription.
3. Eligibility and your account
You must be 18 or over to hold an account. The account holder is the person who accepts these Terms, pays for the subscription, and is responsible for the account.
Under-18s may use Dil Studio on an adult's account, supervised by that adult. Dil Studio is made for households and for creative work families do together, and we are not trying to keep young people away from it. What we are doing is making sure an adult agreed to these Terms and is accountable for what the account does.
If you let someone under 18 use your account:
- you remain responsible for everything they do on it, as if you had done it yourself;
- supervise their use of anything that projects into a space other people can see, and anything involving the projector, mounting, cabling or power;
- decide yourself what they publish — a gallery submission is published by you, under your account, in your creator name;
- do not let them use Dilly on your activated account, because eligibility there is personal to the adult who declared it.
We do not offer accounts to under-18s in their own name and we do not knowingly collect personal information from a child. If you believe a child has created an account, tell us at [email protected] and we will remove it.
You are responsible for keeping your sign-in credentials confidential, for everything that happens under your account, and for keeping your contact email current. Tell us promptly if you believe someone else has used your account. Some features are made available to selected accounts before general release; having access to one today does not entitle you to keep it.
4. Your licence to use our software
Subject to these Terms and to your subscription, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use dil.map, Dil.Outpost and Dil Studio for the purpose of operating your own projection setups. The software and the Service remain ours.
Unless the law says otherwise despite this clause, you may not:
- copy, modify or create derivative works of our software, or redistribute it;
- reverse engineer, decompile or disassemble it, or attempt to derive its source code;
- rent, lease, sell, sublicense or provide the Service to third parties as a service of your own;
- remove or obscure any notice of ownership;
- circumvent authentication, entitlement checks, device enrolment, or the limits of your plan;
- access the Service by any means other than the interfaces and applications we provide, or build an unauthorised client against our APIs or device protocols;
- use the Service to build a competing product, or to benchmark it for a competitor.
We may release updates, and some install automatically so that devices stay compatible with the Service. Keeping your installations current is part of the licence.
5. Subscriptions, plans and limits
Plans and current pricing are published on our subscriptions page. A plan sets the limits of your account, which may include the number of catalogue items, connected devices, projection surfaces, saved scenes and gallery submissions you may hold, and the maximum resolution you may upload.
- Billing. Subscriptions renew automatically for the billing period shown on your plan until you cancel.
- Changes in price. We will tell you before a price change affects you, and it takes effect at your next renewal.
- Cancellation. You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
- Refunds. We do not refund part of a period you have already started, except where the law requires it or where one of the cases below applies.
- UK and EEA consumers. You also have a statutory right to cancel within 14 days. The additional terms for consumers at the end of this page set out how that works, and override anything here that conflicts with them.
- If we materially change these Terms or your plan to your disadvantage, you may cancel without penalty and we will refund the unused part of any period you have already paid for.
- Downgrades and limits. If you move to a plan with lower limits, or your subscription lapses, content and devices over the new limit may become inactive. We will not delete your content for this reason without telling you first.
- Taxes. Prices exclude any tax we are required to collect, which we will add where applicable.
6. Your content
Your Content means everything you supply to the Service: media you upload, scenes and effects you author, catalogue metadata, names, descriptions, survey responses and messages. You keep ownership of Your Content.
To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, analyse, adapt for playback, transmit and display Your Content — but only as needed to provide the Service to you and to the devices and people you direct it to. This licence lasts as long as you keep the content on the Service and ends when you delete it, subject to reasonable backup retention. A broader licence applies to gallery submissions; see section 7.
You are responsible for having the rights you need in Your Content. By supplying it you confirm that you own it or are licensed to use it in the way you intend, including for public performance where you will be projecting it somewhere the public can see.
Automated processing. We process uploaded media automatically — transcoding, analysis and effect baking — so that it can play on your devices. That processing is machine-driven, not a review, and it is not an endorsement of what you uploaded.
Safety scanning. We also scan uploaded media automatically to detect content that breaches the Acceptable Use Policy, including unlawful content. This is done by software, across private catalogue content as well as published content. A scan that flags something does not by itself result in action against your account: a person reviews it before we suspend or terminate an account, except where we are legally required to act immediately. We will tell you what we found and you may challenge it. The one exception is child sexual abuse material, which we report as the law requires and without prior notice to you.
The Acceptable Use Policy applies to Your Content from the moment you upload it, whether or not you ever publish or project it.
7. The public gallery
You may submit work to the public gallery if your plan includes it. Submission is optional, and submissions are reviewed before they appear publicly. We may approve or reject any submission at our discretion. Approval is not an endorsement, and we may remove or unfeature an approved item at any time.
When you submit to the gallery you additionally grant us a worldwide, non-exclusive, royalty-free licence to display, reproduce and promote that submission and your chosen creator name in the gallery and in our own marketing of Dil Studio. You may withdraw a submission at any time, which ends that licence going forward; we are not required to recall material already printed or published elsewhere before you withdrew.
If the work was made by a young person using your account, you are the one publishing it, and you should consider whether they want it public and whether anything in it identifies them. We will remove a submission on request from the account holder at any time.
8. Dilly
Where Dilly is available to your account, it provides guidance about using Dil Studio.
- Dilly's answers are generated automatically and may be wrong or incomplete. Check anything that matters before acting on it, especially anything involving equipment, electrical work, working at height, or the safety of other people.
- It is not a substitute for professional advice, and not a support channel with a guaranteed answer. Reach a person at [email protected].
- You must not submit other people's personal information to Dilly.
- Some Dilly features send your messages to a third-party AI provider to produce a reply. Where that applies to your account we will tell you in the product before it happens and ask you to agree separately. Your local Dil Studio chat history is not included in those requests.
- Dilly is subject to eligibility rules, including an age declaration, and you must answer those honestly. Eligibility is personal to you: if you have activated Dilly, do not let a young person use it.
9. Devices, sensors and your physical setup
This part matters more here than it does for most software, because Dil Studio ends in light falling on a real surface.
You own your setup. You are responsible for your projector, screens, mounts, cabling, power and network, for installing them safely and legally, and for the consequences of what you project. We provide software; we do not inspect, certify or supervise your installation.
You are responsible for the surface. You must have the right to project onto whatever you project onto. The Acceptable Use Policy covers public-facing projection, roadways and other people's property.
Devices you connect. You are responsible for every device you enrol, for keeping it updated, and for what it displays — including when it is unattended and running a schedule you set earlier.
Cameras and sensors. Some features use a phone camera or other sensors to measure your space. You are responsible for obtaining any consent needed from people who may be captured, and for complying with the law where you are.
Automatic playback. The Service can play content without a person present. Do not configure it to run unattended in a way that would be unsafe or unlawful if it misbehaved, and do not rely on it where failure would cause harm.
10. Acceptable use
The Acceptable Use Policy is binding, and breaching it is a breach of these Terms. It covers content standards, rights and permissions, physical safety, flashing and strobing effects, the gallery, sensors, and account and platform conduct.
11. Suspension, termination and your data
You may stop at any time. Cancel your subscription in the product, and request deletion of your account and personal data as described in the Privacy Policy.
We may suspend or terminate your access — in whole or in part, including disabling a feature, removing content, disconnecting a device, or disabling your sign-in — if you breach these Terms or the Acceptable Use Policy, if your account is used in a way that risks harm to a person, to property or to the Service, if we are required to by law, or if your subscription is unpaid after we have asked you to fix it.
When we act, we will tell you. Except where the law forbids it, we will send you a statement saying what we did, what content or conduct it concerned, whether the decision was reached automatically or by a person, and how to challenge it. Where circumstances allow we will tell you before we act and give you a chance to put it right. Where there is an immediate risk of harm, or a legal requirement, we may act first and tell you afterwards.
You can challenge it. Write to [email protected] within 6 months. A person who was not responsible for the original decision will review it, and we will reply with a reasoned answer. If we got it wrong we will restore your access or your content. Using this process does not affect your right to go to court or to complain to a regulator.
After termination your licence under section 4 ends and you must stop using the software. We will retain your content for 30 days so you can ask for a copy, and then delete it, except where we are required to keep it.
12. Availability, previews and warranties
We aim to keep Dil Studio running, but we do not promise uninterrupted or error-free service. We may change, suspend or discontinue parts of the Service; where we discontinue something you rely on, we will give you reasonable notice.
Some features are offered as previews, betas or pilots. They may change or disappear, and they may not work properly. Do not depend on them for anything that matters.
To the fullest extent the law allows, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes or limits anything that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or any consumer rights you have that cannot be waived.
13. Limitation of liability
To the fullest extent the law allows:
- We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill.
- We are not liable for anything arising from how or where you project, from your equipment or installation, from content you chose to display, or from the acts of people you allowed to use your account.
- Our total liability to you for all claims in any 12-month period is limited to the greater of the amount you paid us for the Service in that period, or US$100.
- This cap does not apply to consumers in the UK or the EEA. If that is you, the additional terms for consumers at the end of this page replace this section for you.
14. Indemnity, and 15. Privacy
You will indemnify and hold harmless Dilworth Creative LLC against claims, losses and reasonable costs arising from Your Content, from your use of the Service in breach of these Terms or the Acceptable Use Policy, or from your physical projection setup — except to the extent the claim arises from our own breach or negligence.
Our Privacy Policy explains what we collect and why. We do not sell personal data.
16. General
- Governing law. These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of laws rules.
- Disputes. You and we agree that the state and federal courts of Colorado have jurisdiction over any dispute, and neither of us will object to bringing it there. Small claims may be brought in your local small-claims court instead.
- If you are a consumer outside the United States, the choice of Colorado law does not take away the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in your local courts. Consumers in the UK and the EEA should read the additional terms at the end of this page.
- Assignment. You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.
- Severability and waiver. If a provision is unenforceable, the rest stands. Not enforcing a provision once does not waive it.
- Entire agreement. These Terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between us about the Service.
- Where the Service runs. Dilworth Creative LLC is a Colorado limited liability company. The Service is operated from, and your data is stored on, infrastructure in the United Kingdom. The Privacy Policy explains what that means for your information and your rights.
- Third parties. dil.map is distributed through Google Play, and its store terms also apply to that distribution. Dilworth Creative LLC, not the store operator, is responsible for the app and for support.
UK and EEA consumers
Additional terms for consumers in the UK and the EEA
This section applies to you if you are a consumer — an individual using Dil Studio wholly or mainly outside your trade, business, craft or profession — and you live in the United Kingdom or the European Economic Area. Where it conflicts with anything above, this section wins.
Your statutory rights. Nothing in these Terms affects rights you have under the law of the country you live in that cannot be excluded or limited by agreement. Where anything above would reduce those rights, it does not apply to you.
Cancelling within 14 days. You have a statutory right to cancel your subscription within 14 days of entering into it, without giving a reason.
Because Dil Studio is digital content and a digital service supplied immediately, we ask you at checkout to agree that supply begins straight away and to acknowledge that, once it has, you lose the right to cancel under this paragraph. You do not have to agree. If you would rather keep the full 14 days, tell us at [email protected] and we will not begin supply until they have passed.
This is separate from your ordinary right to cancel a subscription, which is in section 5 and takes effect at the end of the period you have paid for.
Our liability to you. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable — loss is foreseeable if it is obvious that it will happen, or if at the time you subscribed both of us knew it might.
The financial cap in section 13 does not apply to you.
We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, in the United Kingdom, under the Consumer Rights Act 2015 for a service not supplied with reasonable care and skill or for digital content that is not as described.
If something is wrong with the Service. If the Service is faulty or not as described, you have rights under consumer law to have it put right, or to a price reduction or a refund. Tell us at [email protected] and we will deal with it.
Law and courts. Section 16 says Colorado law governs these Terms. That choice does not deprive you of the protection of the mandatory consumer law of the country you live in. You may bring proceedings in the courts of that country, and we will bring any proceedings against you there.
Complaints. Write to [email protected]. If we cannot resolve it between us, you may be able to use an alternative dispute resolution scheme or your national consumer authority, and your local courts remain open to you in any case.
17. Contact
Dilworth Creative LLC — [email protected]